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Categories: Support
HQ Locations: Bulgaria Remote

MS Dynamics 365 IT Support Specialist

Full time, Permanent, Remote Job anywhere in Bulgaria

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Have you tried plant-based meatless burgers? There is no meat, but they taste absolutely the same. The difference is that 75kg of CO2 has been saved for a better environment in producing them. We support that vision that the future of food is sustainability, so we partnered with one of the global providers of meatless plant-based products on their quest to create positive changes on the environment and society. 

Their mission is simple: To help people make mini changes, so together we can make big, lovely, positive impact to our health and the planet. We believe socially responsible businesses can change the world, and that plant-based is better for people, animals, and the planet’s health. Their employees are at the centrepiece of this mission.

For their Global IT team, we’re hiring 

MS Dynamics 365 IT Support Specialist

Job Scope

Company business is expanding rapidly and because of this growth we are looking for a Microsoft 365 support for the daily operations. In one year, the company has grown from 40 to 120 employees operating in Asia, Europe, North America, Canada. The global IT team is running a completely cloud based environment, you will continuously talk to colleagues across the world.. never a dull day!

This role is a growth opportunity so we are looking for eager beavers 😊 eager to learn new things, have an ownership mentality and self-driven personality. You will collaborate with a mentor willing to share knowledge and help you learn and become better. The role reports directly to the Global IT Manager.

Main Responsibilities

  • As a Support Specialist you will be a part of the Global IT team, where you will join the international work environment, and make an impact at the company and your own growth. We take your development seriously and have a strong focus on making sure you will become smarter and learn new skills.
  • You will be providing technical support to international colleagues in a cloud-based IT environment and acting as a single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration.

Key Requirements

  • Previous exposure to Microsoft Dynamics 365 "Finance & Operations" (F&O)
  • Experience in a similar position (Help Desk, Service Desk, Customer Support)
  • Excellent written and verbal communication skills in English (at least B2 level)
  • Strong analytical & problem solving skills to identify the root cause of the issue, and to learn and extrapolate from these moments
  • Knowledge and general interest in Windows 10/11
  • Excellent Knowledge of Microsoft Azure 365 (Administration, SharePoint, Teams, Outlook, Excel, Word, PowerPoint, Exchange)
  • Willingness to continuously learn about IT technologies like Power Automate, Flows etc.
  • Excellent "Customer Service attitude"
  • Advanced level of English
  • Strong problem solving and troubleshooting skills
  • Ready to take responsibility for critical tasks
  • Able to perform independently as well as in a team in a fully distributed environment

Company Offer

  • 100% Work from Anywhere, local employment contract
  • Amazing fun-to-work-in culture 
  • Outstanding Growth opportunity, it’s a fast-growing global scale up
  • No on call duty 
  • Gaming level equipped brand new desktop machine 
  • Flexible working hours 
  • Top of scale remuneration 
  • Regular company gatherings when the situation allows

Interview Process

  1. Conversation with People Partner and Global IT Manager 
  2. 30-min gaming fun online quest, you will receive the answers immediately 
  3. Final round - 1 hr online meeting or in-person meeting if Covid allows 
  4. Offer

Apply Now

Only shortlisted candidates will be contacted. Your job search is strictly confidential.

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Allowed Type(s): .pdf, .doc, .docx
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